Warm room, cold staff - but overall just fine

We stayed at the Lodges and had a fine time. We had a one bedroom suite with a kitchen. The room was very clean, decorated nicely, comfortable and had a warm feeling. Alternatively, the Lodges, as a resort, felt a little cold. I'm not sure if the staff was just tired after a long season, but the hotel was missing something. The front desk staff rarely smiled; they just went through the motions, doing what they needed to do, but no more. Weirdly a dinner reservation that we made through the hotel at Mariposa was canceled. We inadvertently found this out when we called that evening to try to move the reservation. They said I had cancelled it, but I was in my ski lesson at the time of the cancellation. They did reinstate the reservation, but then the restaurant was not ready for us when we arrived and wanted my son and I (party of 2) to sit at a round table for 6 people. Ultimately, the food and our waiter at Mariposa made up for this uncomfortable pre-dinner experience. One night we ordered (take-out) dinner from the Brass Tag (the in-house restaurant at the Lodges). I have a gluten allergy and asked the hostess if we could have gluten-free and regular bread with our meal. I asked if they could mark the gluten-free bread. Sadly, dinner was so salty, it was inedible and the bread was not marked. When I called to ask about it, the hostess seemed annoyed. All in all, we got what we needed from the Lodges and had a good vacation. The parking is convenient and complementary. We were able to walk underground from our room to the main part of the hotel. The breakfast was complementary. It's the cool attitude of the staff keeps me from giving this hotel 5 stars.

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Excellent in comfort and class

We spent 4 days at the Lodges and wanted for nothing. Rented a car in Salt Lake and parked in the underground, heated garage where it remained for the duration of our stay. Did not have to depend on the area shuttle because the Lodge supplied personal Cadillac service to wherever we wanted to go and the return was never more than a 3 minute wait for pickup. The personnel was superior in accommodating all our needs. The 1 bedroom accommodations was ample sized and the 2 bathrooms were great to have. The bedding and furniture and furnishings were excellent as well. Had a great patio with table and chairs that would have been great to enjoy in a little different weather. We had lots of snow. Only shortcoming was no bathtub and the outside hot tub not too close by. Was glad to discover the cozy restaurant on site and the free breakfasts were excellent and really enjoyable. Would highly recommend the Lodges at Deer Valley (truly a short distance to ski lift). Everyone was extremely friendly and helpful.

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